My opinion on fixing things is that if someone has to sit around and watch you fix something the cost of the job is not just your time in fixing it but it’s also the cost of the time of the person sitting around and watching you fix the thing and the unhappiness that they feel in being pretty helpless.
Hence another reason to empower users.
How do you truly asses the cost of a job – if you are in private business it tends to be everything that you do to undertake the work. How long it is going to take you to get to the location to do the work , how much it will cost you to get to that location. In some large businesses things like time to get to a location to fix the item tends to be totally overlooked – this can be a not insignificant amount of time even if there is no revenue cost. I don’t care who you are I’m of the opinion you want to be reducing wasted time as much as possible.